Professional Services for Sky-Walker PSIM Implementation & Support

From initial deployment to ongoing optimization, Entelec delivers comprehensive professional services that maximize your Sky-Walker investment. Our dedicated team of engineers, architects, and specialists ensure successful implementation, optimal configuration, and continuous performance improvement.

The customer, a priority at Entelec

At Entelec, we are very attentive to the requests of our customers, and we strive to be able to respond as quickly as possible by offering them personalized services according to their project. To do so, we offer the following services.

Our Service Offerings

Development

Our HQ-based, in-house team of highly skilled software engineers specializes in research and development. 


The R&D team enables us to innovate, integrate, interact and improve existing and future infrastructure technologies via our open integration platform Sky-Walker.

Engineering

Our highly skilled project and software engineers provide a complete solution for your needs. The two main goals are:

  • Optimization of the Graphical User Interface
  • Optimization of the functionality

Support

Get the most out of your product investment. The program facilitates fast response times for business-critical issues, including 24/7 support coverage and update licenses. 


You can also choose a preventive maintenance program, which allows our project engineers to regularly check all systems, update the software environment, outdated driver modules, and much more.

Maintenance

You can also choose a preventive maintenance program, which allows our project engineers to regularly check all systems, update the software environment and outdated driver modules, and much more.

Training

Entelec’s in-depth training programs include extensive hands-on time with the Sky-Walker Integration Platform. They are designed to give attendees the necessary knowledge to manage, configure and operate the product.


The complete Sky-Walker Technical Product Training catalogue consists of three different certifications.

Customer Success is Our Priority

At Entelec, customer success defines everything we do. We don't simply deploy software—we partner with you to ensure maximum value realization from your Sky-Walker investment. Every service is delivered with dedication, responsiveness, and a commitment to your satisfaction.

Our Commitment


  • Solutions: Services tailored to your specific project requirements and organizational goals.


  • Rapid Response: Quick turnaround on technical issues, support requests, and implementation timelines.


  • Expert Team: Highly skilled engineers with deep expertise in PSIM, security systems, and system integration.


  • Continuous Improvement: Proactive identification of optimization opportunities and performance enhancements.

Development: Custom Solutions & Integration

Our in-house R&D and development team specializes in creating custom solutions that extend Sky-Walker capabilities and integrate emerging technologies into your security and building management infrastructure.


Development Services Include


  • Custom Driver Development: Build communication drivers for proprietary systems and non-standard vendors.


  • Integration Solutions: Seamlessly connect new security, safety, and building management systems to Sky-Walker.


  • Platform Extensions: Develop custom modules and workflows that address unique operational requirements.


  • Technology Integration: Incorporate emerging technologies (AI, IoT, cloud services) into your PSIM environment.


  • API Development: Create custom APIs enabling integration with third-party applications and legacy systems.



  • Proof of Concept: Develop and validate technical solutions before full-scale implementation

Engineering: Configuration & Optimization

Our project and software engineers work directly with your team to configure Sky-Walker for optimal performance, create intuitive workflows, and ensure the platform aligns perfectly with your operational procedures.


Engineering Focus Areas


  • System Configuration: Configure Sky-Walker architecture, user interfaces, and communication protocols for your environment.


  • User Interface Optimization: Design custom interfaces and dashboards that match your operational workflows.


  • Performance Tuning: Optimize system performance, reduce latency, and improve response times under peak load.


  • Workflow Design: Create intelligent, automated workflows that reduce operator workload and improve efficiency.


  • Integration Testing: Comprehensive testing of all connected systems to ensure reliable, end-to-end functionality


  • Documentation: Create detailed system documentation, runbooks, and operational procedures for your organization.

Training & Certification: Build Expert Knowledge in Your Organization

Entelec provides comprehensive training programs that equip your team with the knowledge and skills to manage, configure, operate, and maintain Sky-Walker effectively. Our certification program validates expertise across multiple proficiency levels.


Training Program Structure


  • Operator Training: Learn daily operational tasks, incident response, and system navigation.


  • Administrator Training: Master configuration, system administration, and user management.


  • Developer Training: Comprehensive technical training for custom development and integration work.


  • Hands-On Labs: Extensive practical experience with live Sky-Walker environments.


  • Certification Exams: Validate proficiency through official Entelec technical certifications.


  • Custom Training: Tailored training programs addressing your organization's specific needs and workflows.



  • Train-the-Trainer: Develop internal training capacity by certifying your key staff as Sky-Walker trainers.

Frequently Asked Questions

  • Can you train our existing team members?

    Yes. We offer comprehensive training programs including operator, administrator, and developer certifications , through our Partner Portal.

  • Can you integrate systems not currently supported by Sky-Walker?

    Yes. Our development team can create custom drivers and integration solutions for virtually any vendor or protocol. Contact our sales team to discuss your specific integration requirements.

  • Is customization of Sky-Walker possible?

    Absolutely. Our engineering team can customize user interfaces, workflows, integrations, and platform features to match your specific operational needs.

  • Do you provide remote or on-site services?

    A: We provide both. Many services can be delivered remotely via screen sharing and communication tools. Complex implementations and training often benefit from on-site engineering support.