Incident Management Software for Coordinated Emergency Response

Rapid, coordinated response to security and safety incidents. Sky-Walker's Incident Management Software (IMS) automates incident response workflows, coordinates teams, and ensures consistent execution of critical procedures. From detection to resolution, manage every incident efficiently.

What is incident management?

Incident Management Software (IMS) is a specialized platform that manages the complete lifecycle of security and safety incidents. It automates response procedures, coordinates response teams, tracks task completion, and maintains detailed incident records for investigation and analysis.


Core IMS Objectives


  • Rapid Response: Execute predefined procedures automatically when incidents occur.
  • Team Coordination: Assign and manage tasks across all response teams in real-time.
  • Consistent Procedures: Ensure every incident follows established best practices.
  • Real-Time Communication: Keep all responders informed with relevant incident information.
  • Task Tracking: Monitor task completion and ensure accountability.
  • Incident Documentation: Create comprehensive records for investigation and improvement.
  • Performance Analysis: Review incidents to identify improvement opportunities.
  • Occupant Safety: Prioritize safety through rapid, coordinated response.

Why Incident Management Software is Critical

Faster Incident

Resolution

Predefined procedures ensure a rapid, consistent response. Reduce response time through automation and coordination.

Coordinated Team

Response

Assign tasks to appropriate teams, provide real-time information, track task completion, and ensure accountability.

Automated Workflow

Execution

Trigger predefined actions automatically when specific incidents occur no manual steps, no delays, no errors.

Incident Documentation & Analysis

Comprehensive incident records enable investigation, process improvement, and compliance documentation.

The incident management software features

The incident manager is the incident management software used to manage incidents that occur within your building and it will, among other things, allow you to optimise your organisation to respond as quickly as possible to your incident but also to coordinate the teams involved in the situation. Here are the main features of the incident manager.

Predefined actions

Define the actions to be taken by the stakeholders

Automatisation

Automate actions based on what you have predefined

Stakeholder coordination

Manage each stakeholder according to their mission on the incident

Alarms management

Manage incident-related system alarms

Informations vizualization

Provide stakeholders with information that is useful to all

Reports and statistics

Generate detailed incident reports

What are the benefits of using an incident management software?

The incident management is a type of incident management platform that is directly integrated with a hypervisor. This platform, complemented by other functionalities such as ip matrix and reporting/statistics will offer you real advantages:

Fast incident resolution

By using incident management, you will save time on the management of your incidents thanks to predefined processes

Prioritising incidents

If several incidents occur at the same time, you can decide to deal with some of them more than others, depending on their urgency and seriousness

Optimisation of stakeholder management

Depending on the various parties involved in resolving the incident, you will be able to manage their actions and provide the information each needs in real time

Organisational optimisation

Thanks to the data collected on incidents, you will be able to optimise your incident management processes to gain in efficiency

Who is involved in the use the incident management?

The incident management software can be used by both operational staff and management. The different teams will be able to have a global view of the incidents and a visualisation of the tasks carried out by each person involved.

Security Operators

The operators are the main responders to incidents. Indeed, their role is to carry out the precise tasks on the incidents and to transmit the various information on the incident to the various parties involved (fire brigade, police, security agent, etc.).

Security/Safety managers

The security/safety manager will predefine the actions to be carried out for each type of incident and create the process map in collaboration with the management. He/she will also analyse the results of the actions carried out on the incident to optimise them.

Management members

The management validates the decisions taken by the security managers and ensures that the results are improved.

Incident Types Managed

Sky-Walker IMS manages diverse incident types with customized response procedures:

Safety Incidents

Life-threatening emergencies require immediate response.


  • Fire Events: Activate suppression, evacuation alarms, emergency lighting, and emergency services notification.


  • Medical Emergencies: Locate the incident, contact emergency medical services, and activate emergency procedures.


  • Hazardous Material Events: Containment, evacuation, environmental controls, and external agency notification.



  • Natural Disasters: Shelter procedures, resource mobilization, and external coordination.

Security Incidents

Threats to facility security and occupant safety.


  • Unauthorized Access: Activate security lockdown, secure perimeter, notify security personnel.


  • Intrusion Detection: Verify threat, activate security response, contact law enforcement.



  • Assault or Violence: Immediate security response, safe evacuation, emergency medical services.




  • Theft or Vandalism: Document evidence, investigate, notify management and authorities.


  • Suspicious Activity: Investigate, activate monitoring, increase security surveillance.

Facility/Operational Incidents

Equipment failures and operational disruptions.


  • Equipment Failures: Alert maintenance, activate backup systems, notify affected areas.


  • Utility Outages: Activate emergency lighting, backup power, and alternative systems.



  • Environmental Control Failures: HVAC shutdown, activate manual controls, alert occupants.



  • Access Control Failures: Activate manual procedures, unlock emergency exits, notify security.

The usage of incident management solutions

The incident management software can be used as a security incident management software since it will allow you to manage incidents related to the safety of your building such as a fire, a fire,... but also as a safety incident management software by managing incidents such as an assault, an intrusion, a theft...


Depending on each incident, one or more safety, security and comfort systems will be impacted. For this, the software will act as an incident management system software since you will be able to visualize the state of the systems concerned by the incident to carry out actions in order to solve your incidents.

Measurable Benefits of Incident Management Software

Incident Management Software delivers significant safety, operational, and organizational benefits:


  • Rapid Incident Resolution: Faster response through automation and elimination of manual coordination delays.


  • Consistent Response Procedures: Every incident follows established best practices. No variation, no ad-hoc decisions during emergencies.


  • Improved Team Coordination: All teams know their role and responsibilities. Real-time communication keeps everyone informed.


  • Reduced Response Errors: Automation eliminates human error during high-stress situations. Predefined procedures ensure nothing is missed.


  • Incident Prioritization: Manage multiple simultaneous incidents effectively. Prioritize critical threats while managing secondary incidents.


  • Enhanced Situational Awareness: Real-time incident information, video, maps, and system status keep all responders informed


  • Accountability & Documentation: Comprehensive incident records document who did what, when, and why supporting investigation and improvement


  • Process Improvement: Incident data reveals response efficiency opportunities. Continuously optimize procedures based on real incidents.


  • Occupant Safety Focus: Coordinated response ensures rapid notification, evacuation, and protection of occupants.


  • Regulatory Compliance: Detailed incident documentation supports compliance with safety regulations and legal requirements.

Incident Response Workflow Automation

Sky-Walker IMS automates critical response actions, eliminating delays and ensuring consistency:


  • Automatic Detection to Action: Incident detection triggers predefined responses without manual initiation.


  • Team Notification: Automatically notify relevant teams with incident details, assigned tasks, and required resources.


  • System Activation: Trigger safety systems automatically fire suppression, emergency lighting, building lockdown, and evacuation protocols.


  • Information Distribution: Automatically provide relevant information to each team based on their role and responsibilities.


  • Task AssignmentAssign incident tasks to appropriate personnel based on expertise and availability.


  • Escalation Procedures: Automatically escalate incident severity or management level if predetermined thresholds are exceeded.


  • Time-Based Actions: Trigger actions after specific time intervals—status updates, escalation, resource reallocation.


  • Manual Override Operators can pause, override, or modify automated procedures as needed during evolving incidents.

What does our incident management software look like?

The incident management application (incident manager) is mainly used on two screens. The first screen will allow you to locate the teams available to intervene on the incident in question, locate the incident precisely (map) and visualise the systems linked to the incident.


The second screen will allow you to manage the incident (screen below), i.e. you will receive in real time all the incidents of your buildings with useful information such as the date, the name of the manager, etc... assign the incident to a manager and pre-close the incident if the operator has not finished solving it (record the procedure). To know that another operator can take over and close the incident. All these elements are 100% customisable and you will be able to remove and add steps and information according to your own security needs.


Finally, you will be able to have a real-time view of your incidents thanks to the cameras and see the actions taken on the incidents thanks to the procedure sheets. Once completed, you can send the closed form to other parties and also send it to the security manager.

All the information related to the incident is stored in a database and you will be able to search for information that will be useful if an investigation is carried out (example : give the time of the incident, the date, etc. to the police following a theft).

Sky-Walker incident manager

Demo of our Incident Manager

Frequently Asked Questions

  • How many incident types can IMS manage?

    Unlimited. Define custom incident types for your organization. Each type has specific procedures, teams, and automated actions.

  • Can multiple incidents occur simultaneously?

    Yes. IMS prioritizes incidents and manages multiple simultaneous events. Assign teams and resources based on severity.

  • What if an incident requires procedure modification?

    Operators can override automated procedures during incidents. Manual actions available for unique or evolving situations.are 

  • How do I capture incident information?

    IMS automatically captures detection time, location, responding teams, tasks completed, and final outcome. Video and evidence supported.

  • How are teams notified of incidents?

    Automatic notifications via SMS, email, radio, or system alerts. Notification based on incident type and team responsibility.

  • Can I customize response procedures?

    Yes. Define 100% custom incident types, procedures, team roles, and automated responses matching your organization.

  • What training is required?

    Entelec provides comprehensive training on IMS operation, incident response procedures, and system coordination. Training can be done in the Partner Portal.