Technical Support Engineer

Is customer support written in your DNA?

If you get excited by providing excellent customer support then scroll down...

Company benefits

Flexible

Hours

Competitive

Salary

Personal

Development

Informal

Environment

Pension

Plan

Group

Insurance

Health

Insurance

International

Atmosphere

About Entelec

Entelec is a professional software firm providing intuitive management tools for Physical Security Information Management Systems (PSIM). Our solutions offer services to multinational and large organizations, government, logistics, telecom, retail, universities, hospitals, and more.

Our mission is to scale our product globally and play a key role in the future of Smart Buildings and Smart Cities.

Our product Sky-Walker offers one PSIM software solution for all our customer's security integration needs. We help operators worldwide to perform critical tasks in the most stressful situations. Efficiency is our most important KPI to measure the success of our application.

About the role

In order to strengthen our organization, we are searching for a Technical Support Engineer to join our team. Given our anticipated growth over the next year, we are looking to set up a dedicated support desk organization in order to help all of our customers and partners. As a Technical Support Engineer, you are aiming for customer satisfaction and will not settle for anything less. Below you can find a brief overview of the profile we are looking for. Can you see yourself in this role? Do not hesitate to leave your CV at the bottom of the page, with a short motivation of why you would like to work with us. 

About you

• You are able to handle urgent incoming support calls or emails efficiently
• You are able to handle incoming change requests
• You aim to deliver a solution in a short time frame
• Your register all support issues in our portal and follow up accordingly
• You create FAQs to increase our internal & external efficiency
• You are able to work together in small technical teams when working on bigger issues
• You strive for maximum customer happiness
  

Qualifications

• You have a Bachelor's in IT or a related field
• Previous experience as a Technical Support Engineer is a plus 
• You have strong communication skills in Dutch, English & French
• Knowledge of the the security, fire safety and building management industry is a plus